Trouble signing in

Find yourself below.

Staff

You have a password and it is refused. Check you are using the email address the school registered you under. Capitals do not matter. If it still fails, use Forgot password on the sign-in page — a code goes to that email, and it expires after a few minutes.

You have never had a password. Being in the staff directory is not the same as having a login. Ask your administrator to create your access in Users & Access.

You are asked to set a password on first sign-in. That is normal. Set your own and continue.

You think someone else used your account. Sign in, then top right → your name → Sign out all other devices, and change your password.

The page says the school is unavailable, or "access paused". That is a school-level matter, not your account. Contact your school administrator.

Students

Your PIN does not work. Your PIN is four digits: either the one you last chose in Profile or the latest one issued by your school. If it has been reset, the old one stops working immediately — ask your class teacher for the new one.

You have lost your slip. Ask staff who manage students to issue a new PIN and print a slip. Your current PIN cannot be retrieved. You can also use Email + code if your login email is set.

You are using the email code instead and nothing arrives. The school may not hold an email address for you, or may hold a different one. Check your spam folder, then ask your school.

Parents

No code arrives. The code only goes to the email address recorded against your child as their guardian. Check the spelling, check your spam folder, then ask the school office which address they hold — and to correct it if it is out of date.

The page said a code was sent but none came. It says that whatever you type. That is deliberate, so the page cannot be used to find out which addresses have accounts. Take it as a sign the address is not the one on file.

Only one of your children appears. The others have a different guardian email recorded. The school can align them.

Everyone

The code has expired. Codes are short-lived on purpose. Ask for a fresh one and use it promptly.

You are on the wrong page. Three different doors, and they are not interchangeable:

Nothing loads at all. Check the school's part of the address is spelt correctly. A wrong school name will not load anything.

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If none of this helps, your school's administrator can see your account and is the fastest route to a fix.